Terms & Conditions

Payment Policy

Please Note: All charges will be applied to your credit card at the time of booking

Cancellation Policy

Cancellation Policy: Cancellation advice must be received 24 hours prior to your arrival date. In the event of late cancellation one night's tariff will apply. In the event of a no-show full charges will apply. Separate cancellation policy applies on event dates covering city wide events. Please enquire at time of booking if you have any questions relating to cancellations. Any changes to a reservation must be received in writing.


Master and Visa card payments will incur a 2% surcharge and AMEX a 4% charge. This does not apply to debit or prepaid cards. This charge will show up on your receipt/invoice as a credit card use surcharge.